The Cable Guy? Who Needs'em!
Although many things have gone great this summer, it would be inaccurate of me to neglect mentioning my true nemesis along Lake Erie, otherwise known as Time Warner Cable! My vendetta with the famous cable television and high-speed internet provider began the day I moved into my studio flat in June and continued well into August.
Firstly, the cable box that was supposed to be provided with my apartment up-and-vanished before I moved in. “OK, no big deal…right?�
Boy was I wrong!
Secondly, I received no less than four letters addressed to the “Resident� of my apartment from collection agencies threatening my credit line if I did not pay the $800 plus that racked up in late fees. Little did I know, the resident of apartment 1304 before me portrayed a deadbeat bill payer in real life, and I nearly took the fall for him.
Thirdly, I spent three consecutive nights on-hold with Time Warner Customer Service (an ironic name for a service which only provides elevator music for hours) without ever having my questions answered. I’d spend a half hour on-hold until a representative would field my question, reply that s/he did not have the resources to answer my questions about this billing mistake, and then transfer my call to another representative while I waited [repeat].
Oh yeah, I also had my internet access taken away twice this summer because Time Warner mistook my conscious bill paying with that of my deadbeat predecessor – all the while charging me double for what I actually paid for this summer (once through my rent payment and once again by direct billing to me). Needless to say, they billed me twice for my actual fees and also attempted to bill me for the former residence’s fees as well. After I recognized this and explained the problem, Time Warner has still yet to correct their errors!
